Orders & payments

When placing an order, please supply us with the following information:

Your name and full mailing address.
A phone number or email address in case we have any questions about your order.
Method of payment: Visa, MasterCard, cheque, bank draft, or money order

For each item on your order, please specify:

We accept both and
Credit card purchases are charged to your account in Canadian Dollars.
You may also pay with cash, or by cheque, bank draft or money order made payable to Dreamspin Fibres.
We accept payment in both Canadian and US funds.

We accept both and
Credit card purchases are charged to your account in Canadian Dollars.
You may place your order by mail, email, phone, or via our contact page.
If ordering by phone or mail, you should include your credit card information.
For your own protection, do not send credit card information to us via email or via our contact page. In these times of spyware and identity theft, it's important that you don't risk having your credit card information intercepted on the internet.
However, if you wish to send your credit card information by email, send it in three separate emails as follows:

For your convenience, we can retain your credit card information on file in secure storage. If you would like us to do this, please let us know.
Rest assured that your privacy and information will be protected. No credit card information is stored in our computer files. See our Privacy Policy for details.

You may place your order by mail, email, phone, or via our contact page.
If you are pre-paying, we will quote you the total cost prior to processing your order.
Do not send cash through the mail.

New Canadian & US customers

Please pay by cheque, bank draft or money order made payable to Dreamspin Fibres.
We accept payment in both Canadian and US funds.
Orders must be pre-paid.
Your order will be shipped when the payment has cleared the bank.

Established Canadian & US customers

Please pay by cheque, bank draft or money order made payable to Dreamspin Fibres.
We accept payment in both Canadian and US funds.
Payment is due when you receive the merchandise.
You may also pre-pay your order.

Customers outside Canada and the USA

All orders are shipped via Expedited parcel post or First Class letter mail.
There are no shipping charges on orders over $100.
We will charge shipping if you request a shipping mode different from the above. For example, if you ask us to ship by courier or by a priority service.
Orders are subject to GST or HST on the cost of goods and services.

All orders are shipped via Expedited parcel post or First Class letter mail.
There are no shipping charges on orders over $100.
We will charge shipping if you request a shipping mode different from the above. For example, if you ask us to ship by courier or by a priority service.
You are responsible for paying all customs duties and other applicable taxes.
No Canadian sales taxes are charged.

All orders are shipped via Express parcel post or First Class letter mail. However, we can ship your order by courier or by a priority service if you require faster delivery.
Customers outside Canada and the continental USA will always be charged for shipping.
You are responsible for paying all customs duties and other applicable taxes.
No Canadian sales taxes are charged.